DELIVERY

NEXT DAY DELIVERY - HOW DOES IT WORK?
Next Day delivery (if ordered before 11 PM Sun - Fri) - CUT OFF NOW 11 PM
 
EGO VIP

EGO PREMIER 12 MONTHS

FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR FOR JUST £9.99

NEED IT THE NEXT DAY, NO LIMITS? NO PROBLEM. LIVE LIKE A VIP FOR JUST £9.99 A YEAR. GET UNLIMITED NEXT DAY DELIVERY AND EXCLUSIVE FREE RETURNS, WITH FIRST-TO-KNOW NEWS ON HOT NEW DROPS, AS WELL AS VIP DISCOUNTS.

THAT'S JUST 83P PER MONTH.

ENJOY THE FOLLOWING BENEFITS FOR £9.99 A YEAR:

  • Unlimited UK Next Day Delivery
  • Exclusive Free Returns
  • Exclusive Discounts
  • Exclusive Early Access To Drops
ORDERS PER YEAR     DELIVERY COST WITHOUT VIP  SAVINGS WITH VIP
3 £17.97 £4.98
5 £29.95  £16.96
10 £59.90 £46.91
15 £89.85 £76.86

FYI: BASED ON THE UK NEXT DAY DELIVERY PRICE.

 

WHAT ARE MY DELIVERY OPTIONS?
Delivery Option to:
Royal Mail Tracked 2-5 Working Days 3.99 - 99p delivery on all orders over 40!
UK Next Day Delivery - Order by 11pm 5.99

All times are UK local times

*Unfortunately these services are not available for the following postcode areas:


AB23, AB31, AB33, AB34, AB35, AB36, AB37, AB38

We ship from within the UK. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. Orders placed during a bank holiday will be dispatched the next working day.





*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.

At times we change our time scales. Delivery times might change which will be reflected on the checkout page.

I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay.

If the tracking shows no information please contact us at help@ego.co.uk with your order number and one of our customer care team will be able to advise.

MY TRACKING SHOWS AS DELIVERED BUT I HAVE NOT RECEIVED MY ORDER!

Please email us with your name and order number so that we can contact the delivery company on your behalf.

It would save time if you already check with house members if they have taken the parcel on your behalf or with neighbours before contacting us.


MY ITEM HAS BEEN RETURNED TO YOU BECAUSE IT COULD NOT BE DELIVERED!

Our couriers attempt to deliver twice before returning items back to us as undelivered. If your order has been returned to us it will be processed as a refund once we receive it. If you would like us to send your parcel back out rather than refund it, please contact us via email with your name and order number so that we can look into this for you.

DO YOU DELIVER TO WORK ADDRESSES?

Yes, when you place your order please enter ‘work address’ into the shipping details section of the checkout.

DO YOU DELIVER TO BFPO?

Yes, when you place your order please enter ‘work address’ into the shipping details section of the checkout.

HOW LONG DOES DELIVERY TAKE?
Delivery Option Delivery Times Delivery Costs
UK Express Next-Day Delivery - Order by 11 pm £5.99
UK Standard 2-5 Working Days(Sunday-Fri) £3.99 - 99p delivery on all orders over £40!
EGO VIP(Delivery & Free Returns) Next Working Day (if ordered before 11 PM Sun - Fri) £9.99

All times are UK local times

*Unfortunately these services are not available for the following postcode areas:

AB23, AB31, AB33, AB34, AB35, AB36, AB37, AB38

We ship from within the UK. We aim to get all items purchased before their cut-off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. Orders placed during a bank holiday will be dispatched the next working day.

FYI: All delivery times are estimated with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.

At times we change our time scales. Delivery times might change which will be reflected on the checkout page.

 

 

POSTCODE RESTRICTIONS

Unfortunately, delivery services are not available for the following postcode areas:

AB23 AB31 AB33 AB34 AB35 AB36 AB37 AB38

 

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing some items from your order, it's possible that they were sent in more than one package. If your order was large, this is probably the case.

Please double-check the invoice in your parcel bag as well. It will specify which items are in the package.

Please get in touch with us HERE if you haven't received everything you ordered within 7 days.

FYI: Please mention your order number and the names of the items missing to avoid any delays in the resolution. 

 

DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Unfortunately, EGO is unable to provide information on potential customs fees for shipping outside of the UK. All customs fees must be paid by the customer and will not be covered by EGO. Customs fees are assessed at the carrier's discretion and in accordance with local legislation. We advise contacting your local customs office for more precise information so that you’re not surprised if there are any unforeseen delivery fees on your end.