If you suspect that you have received an incorrect size then please contact our Customer Care Team before returning any items within seven days of receiving your order, we will advise you on how to proceed further.

You can reach out to us via our help desk at help@ego.co.uk or via private message on Instagram, Facebook or Twitter.

Please do not forget to send the following to avoid any delayed resolution to your query:

-The physical items received
-The packaging it came in
-An image of the size on the box
-An image of the size on the sole (If Shoes)
-An image of the tag (If Clothes)
-The paper invoice that came inside the parcel

We will advise you on how to proceed further to avoid any inconvenience.

Note: If you return the wrong item without first contacting us, we will have to dispose of it because we were unaware that you received the item in this condition, and no refund will be issued for such returns.

Please do not use any incorrect items after finding the fault as we will be unable to provide a refund or replacement.