| Royal Mail Tracked 3-5 Working Days - Order By Noon | £2.99 - Free when you spend over £50 |
| Next Working Day - Order By 9pm | £4.99 - Free when you spend over £99 |
| Saturday Delivery - Order By 9pm | £4.99 - Free when you spend over £99 |
| Special Delivery - Order By 4pm | £7.99 |
All times are UK local times
*Unfortunately these services are not available for the following postcode areas:
AB23, AB31, AB33, AB34, AB35, AB36, AB37, AB38
We ship from within the UK. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Orders placed for Saturday delivery may receive early delivery attempts.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| USPS Economy 6-8 Working Days | £6.99 - Free for orders over £70 |
| Fedex 2-4 Working Days Order by 9am Eastern | £10.99 - Free for orders over £140 |
| Fedex Next Working Day Order by 9am Eastern | £12.99 |
All times are Eastern local times
No import duties or taxes will be applied to orders under $800 USD. We cannot circumvent these rules nor can we estimate customs charges in your country for orders over $800 USD. All customs charges must be met by the customer. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Royal Mail Ireland 2 Working Days - Order by 8pm | £4.99 |
| *DHL Express Next Working Day - Order by 3.30pm | £11.99 + £2 per additional item |
*This service will not be available for some postal areas
All times are Ireland local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 3-5 Working Days - Order By Noon | £3.99 (Orders upto £149.99) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £3.99 (Orders over £150) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £9.99 |
| *DHL Express Next Working Day - Order by 4.30pm | £14.99 + £3 per additional item |
*This service will not be available for some postal areas
All times are Germany local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 3-5 Working Days - Order By Noon | £5.99 (Orders upto £89.99) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £5.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £12.99 + £2 per additional item |
*This service will not be available for some postal areas
All times are Belgium local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 3-5 Working Days - Order By Noon | £5.99 (Orders upto £89.99) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £5.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £12.99 + £2 per additional item |
*This service will not be available for some postal areas
All times are Netherlands local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 4-5 Working Days - Order By Noon | £5.99 (Orders upto £89.99) |
| *DHL Standard 4-5 Working Days - Order by 4.30pm | £5.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Spain local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 3-5 Working Days - Order By Noon | £4.99 (Orders upto £89.99) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £4.99 (Orders over £90) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £9.99 |
| *DHL Express Next Working Day - Order by 4.30pm | £14.99 + £3 per additional item |
*This service will not be available for some postal areas
All times are France local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 4-5 Working Days - Order By Noon | £5.99 (Orders upto £89.99) |
| *DHL Standard 4-5 Working Days - Order by 4.30pm | £5.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Portugal local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 4-5 Working Days - Order By Noon | £7.99 (Orders upto £89.99) |
| *DHL Standard 2-3 Working Days - Order by 4.30pm | £7.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Denmark local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 5-6 Working Days - Order By Noon | £6.99 (Orders upto £89.99) |
| *DHL Standard 4-5 Working Days - Order by 4.30pm | £6.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Italy local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 5-6 Working Days - Order By Noon | £6.99 (Orders upto £89.99) |
| *DHL Standard 4-5 Working Days - Order by 4.30pm | £6.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Sweden local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 3-4 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Czech Republic local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-15 Working Days - Order By Noon GMT | £10.99 + £7 per additional item |
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 3-4 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Slovenia local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | £10.99 (one pair of shoes max) |
| DHL Standard 3-4 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| DHL Express Next Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Austria local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
**Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 3-4 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Poland local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 4-5 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Slovakia local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 3-4 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Hungary local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Days - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Lithuania local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Estonia local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Day - Order by 4.30pm | £16.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Finland local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Days - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Latvia local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 4-5 Working Days - Order By Noon GMT | £7.99 (Orders upto £89.99) |
| *DHL Standard 6-7 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Greece local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Day - Order by 4.30pm | £17.99 + £5 per additional item\ |
*This service will not be available for some postal areas
All times are Bulgaria local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | £5.99 - Free for orders over £70 |
| Skynet 2-4 Working Days - Order by 3pm UK Time | £13.99 |
| DHL Express 3-4 Working Days - Order By 3pm | £13.99 |
All times are UK local times
*No import duties or taxes will be applied to orders under $1000 AUD. We cannot circumvent these rules nor can we estimate customs charges in your country for orders over $1000 AUD. All customs charges must be met by the customer. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| International Delivery 5-15 Working Days - Order By Noon | £10.99 + £7.00 For each additional item added |
WHEN YOU PURCHASE YOU MUST DO SO KNOWING THE IMPORT RULES OF YOUR COUNTRY. WE CANNOT CIRCUMVENT THESE RULES NOR CAN WE ESTIMATE CUSTOMS CHARGES IN YOUR COUNTRY. ALL CUSTOMS CHARGES MUST BE MET BY THE CUSTOMER.
**Please Note: All Delivery Times Are An Estimate With The Courier. Depending Upon Certain Factors With Their Processes, This May Slow Or Speed Up The Process And EGO Cannot Be Held Accountable.
| International Delivery 5-15 Working Days - Order By Noon | £10.99 + £7.00 For each additional item added |
WHEN YOU PURCHASE YOU MUST DO SO KNOWING THE IMPORT RULES OF YOUR COUNTRY. WE CANNOT CIRCUMVENT THESE RULES NOR CAN WE ESTIMATE CUSTOMS CHARGES IN YOUR COUNTRY. ALL CUSTOMS CHARGES MUST BE MET BY THE CUSTOMER.
**Please Note: All Delivery Times Are An Estimate With The Courier. Depending Upon Certain Factors With Their Processes, This May Slow Or Speed Up The Process And EGO Cannot Be Held Accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Croatia local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *Skynet 1-2 Working Days - Order by 3pm UK Time | £15.99 |
*This service will not be available for some postal areas
All times are Cyprus local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| EU Standard Delivery 3-5 Working Days - Order By Noon | £5.99 (Orders upto £89.99) |
| *DHL Standard 3-4 Working Days - Order by 4.30pm | £5.99 (Orders over £90) |
| *DHL Express Next Working Day - Order by 4.30pm | £12.99 + £2 per additional item |
*This service will not be available for some postal areas
All times are Luxembourg local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Express Next Working Day - Order by 4.30pm | £17.99 + £5 per additional item |
*This service will not be available for some postal areas
All times are Malta local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.
| Standard International Delivery 5-10 Working Days - Order By Noon GMT | 10.99 (one pair of shoes max) |
| *DHL Standard 5-6 Working Days - Order by 4.30pm | £17.99 (2 pairs of shoes or more) |
| *DHL Express 2 Working Day - Order by 4.30pm | £17.99 + £5 per additional pair of shoes |
*This service will not be available for some postal areas
All times are Romania local times
We ship from within the EU and so, no customs charges will be applied. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and EGO cannot be held accountable.